Shipping policy
DELIVERY OPTIONS
Whilst we strive to process your order and ship as quickly as possible, we unfortunately have no influence on external providers' delayed delivery times.
We offer two different methods of shipping. Please see the table below for further details.
|
Delivery Method |
Cost |
Approximate Delivery Timeframes |
|
Standard Australia Post eParcel |
FREE on orders $20 and over |
Metro: 3-4 business days |
|
Express Australia Post eParcel |
Calculated at cart once based on location |
Metro: 1-2 business days |
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or over long weekends), due to wild weather, or due to other Australia Post-delivery issues that are unforeseen or unavoidable events beyond our reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.
DISPATCH TIMES
We endeavor to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
Please note: During peak periods (Sales or Public Holidays), dispatch times may be longer.
SAME DAY DISPATCH
Orders placed before 1pm AEST on Monday to Friday are eligible to same day dispatch.
Please note: During peak periods (Sales, Public Holidays or the day after Public Holidays), same day dispatch may not be applicable whilst our DC teams work to prepare your Orquestra order.
TRACKING
You will receive an email with your tracking information once your order has been processed. We send most orders with Australia Post, so you will be able to track your order via their website with the tracking number you receive.
If you are unable to locate your tracking number, or if you have any questions about your shipped order, please let us know via our Contact Us page and our Customer Service team will assist you with your enquiry.
AUTHORITY TO LEAVE (ATL)?
To minimize the risk of contracting or spreading COVID-19, all deliveries (at your delivery address or at the Post Office) will no longer require a signature. You may leave delivery instructions whilst entering your details, otherwise Australia Post posties will leave it in a safe spot, if there is one.
SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact our Customer Service team via our Contact Us page and our Customer Service team will assist you with your enquiry promptly
